Duties & Responsibilities

Answers phone calls in a timely and efficient manner using the AIDET customer service key words

Transfers calls according to procedures

Schedules appointments in a timely and efficient manner

Schedules appointments as directed by referring providers

Uses scheduling books routinely

Pages providers for hospital consults/call backs according to procedures

Confirming of appointments

Enters authorization information on patient account in computer

Maintains information in a confidential manner

Maintains work area and lobby in neat and orderly manner

Attended required meetings and participates in committees as required

Safeguard the privacy of patient health information

Performs related work as required

Organizes and schedules meetings

Files

Mails information to research subjects

Delivers documents for signatures (PH&V local sites)

Knowledge, Skills & Abilities

Knowledge in the healthcare setting

Ability to effectively communicate

Proficient with Excel, PowerPoint, and Word

Minimum Qualifications

High school diploma or equivalent

Must have at least 1 year reception or phone operator experience or administrative assistant experience

Preferred Qualifications

Medical reception preferred, cardiology experience a plus,

Spanish speaking a plus

Pay: $14.50 – $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• reception or phone operator: 1 year (Required)
• medical reception: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location